FAQ

Frequently Asked Questions

Find answers about Avrio Courses, JAPTRAP™ Products, digital downloads and the Avrio ETD Portfolio App.

If you are still unsure which product is right for you, contact us on WhatsApp at 082 786 5690 before purchasing. We will gladly help you choose.

GENERAL QUESTIONS

What is Avrio Products?

Avrio Products is a South African online learning and digital products platform established by Avrio Kursusse.

We provide practical online courses, digital resources, JAPTRAP™ business systems and specialised tools for Education, Training and Development practitioners.

Our focus is on practical solutions that help real people learn new skills, organise their work and manage their businesses with greater confidence.

Who are Avrio Products’ courses and tools designed for?

Our products serve a wide range of people, including:

  • Beginners with no previous experience
  • School leavers and job seekers
  • Administrative and financial staff
  • Freelancers and independent practitioners
  • South African micro- and small business owners
  • People returning to the workplace
  • ETD facilitators, assessors and moderators
  • Anyone wanting to improve their skills or simplify their work

The intended user and any specific requirements are explained on each product page.

Are Avrio Products suitable for beginners?

Yes. Many of our courses and JAPTRAP™ products are specifically designed for people who have limited experience.

Where prior knowledge, particular software or additional equipment is required, this will be stated on the relevant product page.

Are the products designed for South Africans?

Avrio Products has a strong South African focus. Our own courses, JAPTRAP™ systems and business tools are developed or selected with the needs of South African learners, practitioners and small businesses in mind.

ONLINE COURSES AND CERTIFICATES

Do I need previous experience to start a course?

Most beginner courses do not require previous experience. Any entry requirements will be stated on the relevant product page.

Are Avrio Kursusse certificates recognised?

The type of certificate depends on the course.

Some courses are CPD-accredited and are clearly identified as such. Other courses provide a skills-based certificate of completion. A certificate of completion confirms that you completed the relevant training, but it is not the same as a formal qualification unless specifically stated.

Please read the individual product description before purchasing.

Can I add my certificate to my CV or LinkedIn profile?

Yes. A relevant certificate may be added to your:

  • CV
  • LinkedIn profile
  • Job applications
  • Professional portfolio
  • Freelance or service profile

A certificate demonstrates skills development and commitment to learning. It does not, however, guarantee employment, registration or promotion.

How long does a course take to complete?

Course duration varies. Some courses can be completed in a few hours, while more comprehensive courses may take several days or weeks.

Self-paced courses allow you to work according to your own schedule.

Is there a deadline for completing a course?

Most self-paced courses provide extended or lifetime access unless the product page states otherwise.

Courses offered by external training providers may have their own access periods or completion requirements. Always check the relevant product description.

Can I study on my phone?

Many courses are mobile-friendly and can be accessed on a smartphone, tablet, laptop or desktop computer.

Some practical courses require a laptop or desktop computer to use specific software or complete exercises. Any such requirement will be explained on the product page.

Do I need internet access?

Yes. You will need internet access to access online course content, videos and learning platforms or to download your materials.

Some downloaded resources can then be used offline.

Will completing a course help me get a job?

Our courses focus on practical, usable skills that may improve your confidence and employment opportunities.

Employment depends on factors such as your experience, effort, qualifications, location and current market conditions. Avrio Products cannot guarantee employment, promotion or income.

Can I earn an income after completing a course?

Some courses can help you develop skills that may be used to seek employment, start a side business or offer freelance services.

Your results will depend on how you apply the knowledge, the quality of your work and the demand for your services.

COURSE ACCESS

How do I access my course after purchasing?

The process depends on the course you purchased. After payment, you may:

  1. Receive an email containing your course access details;

  2. Receive instructions for creating or accessing an online account; or

  3. Receive an immediate digital download.

Please check your inbox as well as your spam or junk folder.

What if I do not receive my access email?

First check that:

  • Your payment was completed successfully;
  • You used the correct email address at checkout; and
  • The message is not in your spam, promotions or junk folder.

If you still cannot find it, contact us on WhatsApp at 082 786 5690.

Do I need to create an account?

Some courses require an account so that you can return to the platform and continue your learning. Other products are supplied as downloads or accessed through a separate app.

The relevant product page and purchase instructions will explain what is required.

Can I share my course access with someone else?

No. Unless explicitly stated otherwise, course access is issued to the individual who purchased or was registered for the course.

Login details, downloads, course materials and certificates may not be shared, copied, resold or distributed.

Can I buy a course as a gift?

Yes. Please contact us before purchasing so that the course can be registered in the recipient’s correct name and email address.

JAPTRAP™ PRODUCTS

What is JAPTRAP™?

JAPTRAP™ is Avrio’s range of practical Afrikaans business systems and calculators for South African micro- and small businesses.

JAPTRAP™ products help business owners measure, organise and understand important information without unnecessarily complicated or expensive software.

Who are JAPTRAP™ products for?

JAPTRAP™ products are designed primarily for:

  • Micro- and small business owners
  • Sole proprietors
  • Freelancers and service providers
  • Side hustlers and home businesses
  • People who manage their own records
  • Business owners with limited bookkeeping or administrative support

Each product focuses on a particular business need, so it is important to read the full product description before choosing.

What JAPTRAP™ products are available?

The current JAPTRAP™ range includes Excel-based systems and browser-based Apps.

Products include systems and calculators for:

  • Bookkeeping and inventory control
  • Bookkeeping, inventory and debtors
  • Personnel management
  • Product pricing and profit
  • Hourly-rate calculations
  • Vehicle and trip-cost calculations

New JAPTRAP™ products may be added as they are completed.

You can view the full range on the JAPTRAP™ Products collection page.

What is the difference between a JAPTRAP™ Excel system and a JAPTRAP™ App?

A JAPTRAP™ Excel system is a downloadable spreadsheet that is opened and used in Microsoft Excel.

A JAPTRAP™ App works through a supported internet browser. You do not need Microsoft Excel to use an App.

The product name and description will clearly indicate whether you are purchasing an Excel system or an App.

Do JAPTRAP™ products require bookkeeping knowledge?

Not necessarily. JAPTRAP™ products are designed to make business calculations and record-keeping easier to understand.

However, the more comprehensive bookkeeping systems still require you to enter complete and accurate business information. Instructions are supplied to help you use the product correctly.

Are JAPTRAP™ products available in Afrikaans?

Yes. JAPTRAP™ products are developed primarily in practical, understandable Afrikaans for South African business owners.

Is a JAPTRAP™ system a replacement for an accountant or bookkeeper?

No. JAPTRAP™ products are practical record-keeping, calculation and business-management tools.

They do not replace professional accounting, tax, labour, legal or financial advice. You remain responsible for the accuracy of the information entered and for obtaining professional assistance where necessary.

Which JAPTRAP™ bookkeeping system should I choose?

The correct system depends on what your business needs to manage.

For example:

  • Choose a basic bookkeeping and inventory system if you mainly need to record income, expenses and stock.
  • Choose the more comprehensive bookkeeping, inventory and debtors system if you also sell on credit and need customer accounts, invoices and statements.
  • Choose a calculator product if you only need help with a specific calculation such as pricing, hourly rates or vehicle costs.

If you are unsure, contact us on WhatsApp at 082 786 5690 before purchasing.

Are all JAPTRAP™ bookkeeping products suitable for VAT-registered businesses?

No. Some current JAPTRAP™ Excel bookkeeping systems were designed specifically for non-VAT-registered microbusinesses.

Always check the relevant product page before buying. Do not assume that a system calculates or manages VAT unless the product description expressly states that it does.

Can I customise a JAPTRAP™ product?

You may enter and manage the business information allowed by the system, but the protected structure, formulas, branding and intellectual property may not be altered, copied, resold or distributed.

If your business requires a purpose-built system, contact us to discuss a customised business solution.

Can different employees share one JAPTRAP™ product?

Usage rights depend on the licence attached to the specific product.

JAPTRAP™ Apps are generally issued as personal, single-user licences and may not be shared with employees, partners, other businesses or households.

Please read the licence terms linked on the applicable product page. Contact us if you require access for additional users.

JAPTRAP™ EXCEL SYSTEMS

What do I need to use a JAPTRAP™ Excel system?

You need a compatible version of Microsoft Excel and a device that can open and edit Excel workbooks correctly.

For the best experience, particularly with larger bookkeeping and personnel systems, we recommend using a laptop or desktop computer.

Can I use a JAPTRAP™ Excel system on my phone?

Some simple inputs may work through the Microsoft Excel mobile app, depending on your device and Excel version.

However, complex workbooks are easier to use and manage on a laptop or desktop computer. Mobile spreadsheet apps may not support every Excel feature in exactly the same way.

Must I keep a backup of my Excel system?

Yes. Your information is stored in your own Excel file.

You should regularly save backup copies in a secure location, such as an external drive or trusted cloud-storage service. Avrio Products cannot recover business information that exists only in a lost, deleted, damaged or overwritten file.

Can I remove the worksheet protection or change the formulas?

No. Protection is used to prevent important formulas and system structures from being accidentally changed.

The system, formulas, layout, documentation and branding remain protected intellectual property and may not be copied, unlocked, modified for resale or distributed.

Will I receive instructions?

Yes. The product may include a user guide, quick guide or instructions appropriate to that particular system. The exact contents are stated on the product page.

JAPTRAP™ APPS

What is a JAPTRAP™ App?

A JAPTRAP™ App is a browser-based digital business tool. It works through a supported internet browser and does not require Microsoft Excel.

An App can also be added to the home screen of a supported phone or computer for easier access.

Must I download software to use a JAPTRAP™ App?

No traditional software installation is required.

You open the supplied App link in your internet browser. On supported devices, you may also install it as a web-app shortcut.

How do I receive access to my JAPTRAP™ App?

After your payment has been processed, you will receive:

  • The App link;
  • Your personal activation code; and
  • Activation and installation instructions.

Keep your activation code private.

How many devices may I use?

Unless a product page states otherwise, one JAPTRAP™ App licence is issued to one user and may be activated on a maximum of two supported devices.

For example, you may use it on your phone and computer.

Can someone else use my activation code?

No. The activation code is issued to one user. It may not be shared with another person, employee, partner, household or business.

Contact us if you require a separate licence for another user.

What happens if I replace or lose one of my devices?

A third device will not activate automatically if your two allowed activations have already been used.

Contact us if a registered device has been lost, replaced or permanently taken out of use. Any request to remove or reset a device activation will first be reviewed.

Do my App records automatically synchronise between devices?

Not necessarily. Some JAPTRAP™ Apps save information locally in the browser on the device being used.

Locally saved information does not automatically appear on your second device. Clearing browser data, changing browsers or losing the device may also remove locally stored information.

Where the App provides a PDF report or export, download it and keep it safely for your records.

Do I need internet access to use a JAPTRAP™ App?

Internet access is required to open the App and activate your licence. The availability of particular functions may depend on your device, browser and internet connection.

Is there a monthly subscription?

No. Current JAPTRAP™ Apps are sold for a once-off licence fee unless a product page specifically states otherwise.

There are no hidden monthly charges.

Are the calculations guaranteed?

No. JAPTRAP™ calculators produce results based on the figures you enter.

The results are practical planning and decision-making guidelines. They do not guarantee a particular price, profit, income, tax outcome or business result.

AVRIO ETD PORTFOLIO APP

What is the Avrio ETD Portfolio App?

The Avrio ETD Portfolio App is a practical digital record-keeping tool for Education, Training and Development practitioners.

It helps you record your facilitation, assessment and moderation activities, working hours, notes and supporting photographic evidence in one organised place.

Who is the ETD Portfolio App for?

The App is designed for:

  • Freelance facilitators
  • Registered assessors
  • Registered moderators
  • Independent ETD practitioners
  • Training-provider personnel
  • ETD consultants

Practitioners who need to maintain a record of their professional activities and experience

Is the App only for facilitators?

No. It provides separate activity categories for:

  • Facilitation
  • Assessment
  • Moderation

You can filter your records by activity type and date range.

What information can I record?

For each activity, you can record information such as:

  • The activity date
  • The type of ETD work completed
  • The client or organisation
  • The programme, qualification or activity
  • The hours worked
  • Notes and supporting information
  • Photographic evidence

Your dashboard provides an overview of your recorded activities, hours and evidence.

Can I add evidence to my records?

Yes. You can attach photographic evidence to individual activities.

Evidence can also be archived and restored when required. You should still retain your original source documents and other important evidence in a secure location.

Can I create a report?

Yes. You can filter your activities by type and date range and then print the report or save it as a PDF.

The App also helps you prepare concise summaries for sharing by email or WhatsApp.

Does the App create a complete formal Portfolio of Evidence?

No. The App is an activity and supporting-evidence record-keeping tool.

It does not replace the formal portfolio, evidence standards, registration processes or professional judgement required by an employer, training provider, quality assurance body, professional body or relevant authority.

Formal requirements can differ, and it remains your responsibility to confirm what the relevant organisation requires.

Can I use the ETD Portfolio App on my phone and computer?

Yes. One individual practitioner licence may be activated on up to two supported devices.

Can I share my ETD App licence with a colleague?

No. The licence is issued to one individual practitioner and may not be shared with a colleague, employer, employee or another practitioner.

A separate licence is required for each practitioner.

How do I receive my ETD App access?

Once your purchase has been processed, you will receive an email containing:

  • The App link;
  • Your personal activation code;
  • Activation instructions; and
  • Instructions for adding the App to a supported device.

Must I keep my activation code private?

Yes. Your activation code is linked to your personal licence. Do not share or publish it.

Do records on my two devices automatically synchronise?

No. Practitioner profile information and records are stored on the device on which they are entered and do not automatically synchronise between your two devices.

Use one device as your main record-keeping device wherever possible and regularly save important reports and evidence separately.

Does Avrio verify my ETD registration or professional status?

No. The App is a record-keeping tool.

Purchasing or using it does not register you as a facilitator, assessor or moderator and does not confirm your status with any training provider, professional body or quality assurance authority.

DIGITAL PRODUCTS AND DOWNLOADS

What are digital products?

Digital products may include:

  • E-books
  • Checklists
  • Guides
  • Templates
  • Calculators
  • Excel systems
  • Browser-based Apps
  • Online course materials

The delivery method will be explained on each product page.

Will I receive a physical product?

Most Avrio Products are entirely digital.

A small number of courses may include a physical manual or other item. If so, this will be clearly stated on the relevant product page.

Can I print my downloads?

Most PDF resources are printer-friendly and may be printed for your own personal use.

Printing a product does not give you permission to reproduce, share, sell or distribute it.

May I share or resell a digital product?

No. Unless written permission has been granted, digital products are supplied for the licensed buyer’s personal or internal business use.

They may not be copied, shared, uploaded, resold, rebranded, distributed or used to create a competing product.

PAYMENTS AND PRICING

What payment methods do you accept?

Available payment options are displayed during checkout and may include:

  • Debit cards
  • Credit cards
  • Instant EFT or other EFT options
  • Other methods supported by the secure payment gateway

Payments are processed through secure payment providers.

Are there hidden fees?

No. The price shown on the product page is the purchase price.

If a product requires a subscription, renewal or additional fee, this will be clearly disclosed before purchase. Current JAPTRAP™ Apps are sold with a once-off licence fee.

When will I receive my product?

Immediate downloads are normally available after successful payment.

Courses or Apps that require manual registration, licence creation or activation may be supplied after the payment and customer details have been processed.

Please ensure that the email address supplied during checkout is correct.

REFUNDS, RETURNS AND SUPPORT

Do you offer refunds?

Because digital products, downloads, activation codes and course content cannot be physically returned, refunds are generally not available once access has been supplied or the product has been downloaded or activated.

Please read the product description, requirements and licence terms carefully before purchasing.

This does not remove any rights that may apply under South African consumer law. If a product is defective or you experience a genuine technical problem, contact us so that the matter can be investigated and appropriate assistance can be provided.

What if I bought the wrong product?

Please contact us as soon as possible.

If the product has already been downloaded, accessed, registered or activated, it may not be possible to exchange it. We therefore encourage you to ask for guidance before purchasing if you are uncertain.

What support is included?

We provide reasonable assistance with:

  • Receiving your purchase or access email
  • Opening your digital product
  • Activating a valid App licence
  • Understanding the supplied installation instructions
  • Reporting a genuine technical problem with the product

Support does not include performing your bookkeeping, completing your course work, entering your business data, preparing professional portfolios or providing accounting, tax, labour or legal advice.

How do I contact Avrio Products?

You can contact us through the Contact page at www.avrioproducts.com or on WhatsApp at 082 786 5690.

We aim to respond as quickly as possible during business hours.

PRIVACY AND SECURITY

Is my personal information safe?

Avrio Products uses your customer information to process purchases, provide access, communicate with you and deliver support in accordance with our Privacy Policy.

Payment information is processed through secure payment gateways. Avrio Products does not directly store your full card details.

Who is responsible for the information I enter into a JAPTRAP™ or ETD App?

You remain responsible for the information and evidence you enter, the lawful collection and use of personal information, and the security of your own devices.

Do not enter or attach information that you are not authorised to possess or process. Protect your device with an appropriate password or screen lock and keep separate copies of important business records and evidence.

FINAL CLARITY

Is Avrio Products a legitimate South African business?

Yes. Avrio Kursusse has provided practical training and skills-development solutions to South Africans since 2013.

Avrio Products expands this work through online courses, digital resources, JAPTRAP™ business systems and specialised practitioner tools.

What makes Avrio Products different?

Our focus is on:

  • Practical, understandable solutions
  • Beginner-friendly learning
  • South African needs and realities
  • Affordable once-off products where possible
  • Clear instructions and personal support
  • Tools designed to solve real problems

What should I do if I am still unsure?

Contact us before purchasing.

Send a WhatsApp message to 082 786 5690 and explain what you want to learn, calculate, organise or manage. We will help you identify the most suitable available product without unnecessary complication.